Customer Service Supervisor in Bellevue, WA at CRS Group

Date Posted: 11/28/2019

Job Snapshot

Job Description


Customer Service Supervisor
Duration: 6+ month contract
Location: Belleue, WA 98004
 
Overview: The CRS Group is currently looking for a Customer Service Supervisor for one of our clients in the Bellevue area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
 
Job Description:
 
Our customer care team is the heart of our organization and works hard to support current and future customers. We are currently looking for a full-time customer care specialist to join our dedicated team in Bellevue, Washington. If you are passionate about animals, enjoy working with the people that care for them, and have veterinary clinic experience, this is a great opportunity for you! As a claims specialist / pack lead, you’ll be part of a passionate team of pet-lovers working to protect more dogs and cats with healthy paws pet insurance. Healthy paws is the top-rated pet health insurance company in the country, headquartered in Bellevue, Washington.  We are proud to have been named one of the best workplaces in Washington by Puget sound business journal.  We are rapidly growing and looking for a full-time customer care specialist to join our pet-passionate team in our Bellevue office. If you are passionate about animals, enjoy working with the people that care for them, and have veterinary clinic experience then this would be a great opportunity for you! This position requires experience working as a claims specialist for a minimum of one year or more or, like experience encompassing the requirements below.
 
Duties and Responsibilities:
  • handle inbound and outbound calls including enrollments, claims and general questions
  • respond to customer email inquiries and requests
  • troubleshoot any customer account issues
  • provide excellent customer service while delivering the wow!
  • assist in special projects or other duties as assigned
  • process claims $0.01-$15,000.00 daily
  • sme (subject matter expert)/go-to-player
  • maintain healthy paws culture (see cultural statement)
  • weekly colleague check ins/progress reports
  • monitor daily business reports
  • communications management
  • supporting & rewarding colleagues
  • triaging colleague caseload for assistance
  • customer liaison management (escalated cases)
  • business trends; reports to operations management
  • knowledgeable about all projects on the process enhancement team, able to effectively communicate goals and action plans
  • manage personal and team deadlines for projects of various sizes
  • possess ability to replace operations manager in project meeting updates upon request
  • interview and hire pet agents

Qualifications:
  • 1-3 years’ experience in like field
  • veterinary experience preferred
  • high school diploma
  • producers and/or adjustors license
  • passion and love for animals
  • fun, easy going personality with the ability to easily and clearly converse with our customers
  • excellent computer skills and proficiency including a strong understanding of the internet and ability to complete online research
  • good comprehension and composition skills
  • proven ability to work as a team player in order to maximize the effectiveness of the team
  • positive can-do attitude and enthusiasm to work in a high energy, start-up environment
  • strong multitasking skills and the initiative to get tasks completed
  • Call center experience
  • Customer service

 
crs_apoethkow
ss # 85766
 
 
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.


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