Customer Support Representative in Chicago, IL at CRS Group

Date Posted: 7/12/2019

Job Snapshot

Job Description

Overview: The CRS Group is currently looking for a Customer Support Representative for one of our clients in the Chicagoland area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.

Job Description:
This role provides service to individuals in a face-to-face setting that may include greeting visitors, providing directions, fielding complaints, answering questions, and/or providing information about an organization or service. Will include telephone and/or mail (including electronic) interaction. May work as part of a team or as an individual. May require use of office automation to enable and report on the outcomes. Responsible for ensuring excellent customer service to all customers. May supervise and train other customer support representatives.

  • Ability to identify customer needs, offer value-added advice, and ensure resolution of customer problems.
  • Ability to enter and interpret data utilizing Excel.
  • Ability to speak clearly and follow direction
  • Spanish speaking preferred

ss # 84776
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.