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5851 - Integration Support Specialist in Chicago, IL at CRS Group

Date Posted: 10/17/2018

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description

Integration Support Specialist
Duration: 6-month contract
Location: Chicago, IL
Overview: The CRS Group is currently looking for a Integration Support Specialist for one of our clients in the Chicago area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Job Description:
  • The Integration Support Specialist provides market leading website services and solutions via email, chat (Skype) and telephone
  • This role will interact with appropriate technical or service personnel to resolve problems and ensure our website and eProcurement functionality are working properly for our customers
  • The Integration Support Specialist will be part of defect resolution and small site changes and assist with customer communication and solution testing as well as feedback
  • The emphasis will be on updates and edits to existing solutions and active customers

Duties and Responsibilities:
  • Respond to email from all eProcurement managed customer mailboxes
  • Answer eProcurement Help Desk phone calls
  • Relay Forward Failed eProcurement POs from mailboxes
  • Data entry to update customer custom page (Premium Page) information
  • Assist in testing new site enhancements to custom page (Premium Page) information 
  • Relay customer feedback in relation to current and future eCommerce initiatives
  • Assist and provide updates to existing integrations and customer solutions
  • Triage support items for site and eProcurement updates, edits, errors, and defects 

  • 2 years of site support, sales, or customer service, or operations experience
  • Associates degree
  • Demonstrated ability to quickly learn and apply new technology applications
  • Proven track record of successfully meeting deadlines, balancing priorities and using creative 
    problem solving

ss #82866
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.