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Benefits Specialist in Orlando, FL at CRS Group

Date Posted: 7/31/2018

Job Snapshot

Job Description


Benefits Specialist
 
Duration: 6-month contract
Location: Orlando, FL
 
Overview: The CRS Group is currently looking for a Benefits Specialist for one of our clients in the Orlando area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
 
 
Job Description:
  • Will assists current carrier members with plan selections
  • A licensed advisor will handle members who are losing their existing coverage and have an SEP to enroll into a new plan
  • This role (insurance sales agent) responsibilities include: selling/enrolling current members into appropriate Insurance products including health and drug plans
  • This is done primarily through providing Medicare education, conducting needs analysis, and assisting the member in selecting an appropriate plan for their needs

 
 
Duties and Responsibilities:
  • Ability to pass licensing exam and Carrier certifications annually and maintain good standing
  • Enroll members compliantly and efficiently into selected Medicare Health Insurance, prescription drug, vision and dental plans by reading scripting verbatim
  • Provide accurate information to Pre-Medicare retirees regarding the Affordable Care Act (ACA)
  • Generate outbound phone calls to pre-set appointments and non-pre-set appointments, actively listen to identify customer questions and needs, utilize probing questions when necessary
  • Meet and/or exceed monthly sales goals and service levels
  • Handle inbound service calls by providing accurate and complete information via researching/selling/locating licensed agent
  • Actively manage all assigned appointments to ensure all retirees needs are met on a timely basis
  • Respond to voicemails within 24 hours, internal chat requests, handle and support customer complaints and/or client escalations
  • Deliver a consistently positive customer experience in a highly ethical and professional manner
  • Absorb new information and have the flexibility to adapt to new processes rapidly
  • Understand and remain compliant with the Centers for Medicare and Medicaid Services (CMS), Medicare Marketing Guidelines and Retiree Health Exchange quality standards

 
Process and Flow:
  • Appointment is confirmed
  • Appointment is aligned to an assigned 
  • Checks calendar and calls the appointments on his/her calendar in order
  • Calls the retiree and completes the appointment
  • If a member is not able to be contacted, the appointment remains in the sales agent’s calendar and will be called in 15-30 minutes

 
Qualifications:
  • High School degree (or GED) required
  • Undergraduate degree or equivalent work experience preferred
  • Required Knowledge and Sales Experience
  • Ability to obtain resident life and health insurance license along with all applicable lines of authority for the resident state the agent resides within, or ability to renew license prior to start date
  • Strong sales experience preferred but not required
  • Desire to learn, ability to self-study, drive to succeed
  • No contracting restrictions as related to carriers and/or previous employers. Release documents are required if previously sponsored by carriers and brokers
  • Ability to successfully complete Americas Health Insurance Plan (AHIP)
  • Experience in contact centers that includes outbound sales experience (cold calling)
  • Strong written and verbal communication, sales development and rapport building skills
  • Ability to process a wide range of complex details and articulate the details in simple terms to customers with varying levels of knowledge and education
  • Experience using desktop and browser-based software
  • Experience with MS Word, Excel, SharePoint, and Outlook
  • Operate within a heavily regulated industry and a fast-paced/dynamic market environment
  • Ability to work flexible hours; during peak season the center is open from 7:00am - 10:00pm in all time zones
  • May require some weekends
  • Extensive time spent on the phone making outbound calls and receiving inbound calls consecutively daily

 
 
 
 
 
 
 
 
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Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.