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BI Support Manager in Chicago, IL at CRS Group

Date Posted: 11/30/2018

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    At least 10 year(s)
  • Date Posted:

Job Description

Overview: The CRS Group is currently looking for a BI Support Manager for one of our clients in the Chicago area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Job Description:
  • This position will be hands on support management role for the Financial Business Intelligence (FBI) application
  • This is an Oracle e-Business Suite OBIEE application with significant customizations and complexities
  • This role is expected to make architectural decisions to improve the stability and maintainability of the application as well as be involved in determining the roadmap for the next generation Finance Business Intelligence solution
  • On a day to day basis, this role is expected to manage the support process and procedures, track progress of various tickets and assist with production support activities across all support activities
  • As a support manager the role will be expected to attend meetings with the service provider and also conduct status meeting with end users
  • The individual must be able to communicate effectively with business and work effectively and efficiently with various teams (internal and external)
  • This role is critical to the monthly and quarterly close process and will have ownership and accountability to ensure all information is accurate and available for all close and post close processes

Duties and Responsibilities:
  • Improve the stability of the FBI applications
  • Ensure monthly close processes are timely and do not negatively impact business needs and requirements
  • Interact with business, functional and technical teams on a regular basis
  • Continuous Improvement of Support & Minor Enhancement process and procedures in review with Service Provider
  • Frequent tracking, review and reporting on ticket progress and adherence to CPIs and KPIs
  • Interpret, explain and document changes in process requirements into ITSM process documents
  • Work with IT teams to gather and review minor enhancement estimates
  • Provide traceable milestones/ETAs to customers on tickets (build project plan when needed)
  • Ensure RCA is completed on time and follow through on ETAs for action items to ensure permanent resolution is completed on time
  • Monitor progress on tickets and responsible for on time delivery to customer by involving SME teams as necessary
  • Assist QA team with testing and review test strategy to ensure completeness
  • Work with EBS functional support team on production incidents and adhere to SLA guidelines set within team
  • Willing to adhere to guidelines set by senior management
  • Ability to translate goals into actions for the team

Minimum technical requirements:
  • Well-versed with Data warehousing and Data modeling concepts
  • Expert in OBIA Financial Analytics Reports/RPD Development and Oracle Data Integrator 11g
  • Expert in E-Business Suite 12.1.3 Finance Data model(GL/AP/AR/FA) and Oracle BI Financial module ETLs for OBIA 11.x
  • Awareness of OBIEE Administration, Web Logic servers, Enterprise Manager, SSO and LDAP from a standpoint of directing DBA teams for OBIEE maintenance, security and optimization
  • Awareness of Hyperion and OBIEE integration and data federation from the standpoint of supporting monthly Hyperion loads
  • General Project Management skills
  • At least 10 year experiences working on OBIEE (of which at least 3 years have been spent in supporting OBIEE/ODI in a complex Application ecosystem with EBS and Hyperion applications as data source and target)
  • Must have financial systems experience with familiarity of Finance Close processes
  • Must be able to create, update and review functional specifications, application setup guides and test plans
  • Must be able to generate reports out of ticketing tool and work with governance team to confirm adherence to CPUs and KPIs
  • Experience with AIM methodology (exposure to OUM would be preferred)
  • Excellent communication and presentation skills

ss #82076
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.