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Bilingual Financial Services Rep in Madison, WI at CRS Group

Date Posted: 10/2/2018

Job Snapshot

Job Description

Bilingual Financial Services Rep
Duration: 2-month contract
Location: Madison, WI
Overview: The CRS Group is currently looking for a Bilingual Financial Services Rep for one of our clients in the Madison area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Job Description:
  • Schedule:11:35am – 8:05pm – Monday, Tuesday, Wednesday, Thursday and Saturday (Off Friday and Sunday) – 30-minute lunch
  • OR
  • 11:35am – 8:05pm – Monday, Wednesday, Thursday, Friday, Saturday (Off Tuesday and Sunday) – 30-minute lunch
  • Responsible for collecting delinquent customer accounts based upon company guidelines and addressing customer inquiries and issues related to Financial Services or general service activity
  • Receives inbound calls from customers with delinquent accounts to obtain commitments to pay, ensuring Financial Services goals are achieved
  • Monitors accounts to track dates and status of contacts to maintain account control
  • Enters suspends, disconnects and reconnects through the billing system in accordance with company and market policies
  • Researches customer issues where required and follows up with customers as quickly as possible to resolve problems
  • Initiates, prepares and mails collections letters as necessary
  • Receives inbound calls from customers inquiring on billing, account balance, and payment information, and general service issues
  • Contacts customers regarding non-sufficient funds (NSF) checks
  • Assists in other tasks or projects as assigned

  • High school diploma or state equivalency certification required; college degree preferred
  • Cellular experience preferred
  • Minimum of 2 years of Collections experience preferred
  • Customer Service experience preferred
  • Experience in an automated high-volume collections environment preferred
  • Experience with predictive dialing technology preferred
  • Experience with Windows based PCs, including general office software knowledge required
  • Ability to remain flexible and adaptable in a fast-paced environment required
  • Effective organizational, decision making and interpersonal skills required
  • Excellent verbal and written communication skills required
  • Available to work a variety of shifts including nights and weekends
  • Must be Bilingual

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Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.