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Business Analyst in Oak Brook, IL at CRS Group

Date Posted: 3/5/2018

Job Snapshot

Job Description

Business Analyst
Duration: 3 month contract
Location: Oak Brook, IL
Overview: The CRS Group is currently looking for a Business Analyst for one of our clients in the Oak Brook area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Job Description:
  • Support the implementation of structured, consistent governance across all market-oriented services
  • Track and report on MSLA compliance to markets and customer satisfaction in a consolidated manner
  • Implement action plans and/or remedies with teams/vendors where services fail to meet MSLAs
  • Work with service teams to identify opportunities to realize additional value for markets
  • Ensure a high degree of communication to and from markets and service owners
  • Proven experience in IT Business Analysis and Service Management is essential for this job

General Responsibilities and Experience:
  • Consult with the markets, vendors and product teams to understand their reporting needs/capability
  • Gather business requirements for Service Level Reporting by conducting meetings/interviews
  • Write requirements specifications and develops business process and data models to support the business needs
  • Define, measure and communicate KPls associated to service delivery
  • Identify and implement common tools across the different services and vendors, such as file formats, score cards and dashboards
  • Assists development of business cases
  • Develop and implement service level management monitoring processes and tools
  • Further develop the existing customer satisfaction measurement
  • Analyze key metrics of SLAs
  • Provide summaries of key terms to stakeholders
  • Monitor compliance to SLA related contractual terms

  • Analysis
  • Design Reports
  • Prepare Reports
  • Presentation Skills
  • Data Analysis
  • Data Quality Analysis
  • Database Searching in Dialog
  • Problem Reports and Resolutions
  • Requirements Development
  • Developing Diagrams
  • Ability to follow up
  • MS Project
  • Oracle

ss #81404
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.