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Business Technical Analyst in Cambridge, MA at CRS Group

Date Posted: 12/27/2018

Job Snapshot

Job Description

Overview: The CRS Group is currently looking for a Business Technical Analyst for one of our clients in the Cambridge area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Job Description:
  • Responsibilities include providing high touch IT support to business partners, including desktop and mobility support, technology upgrades, global webcasts and web chats, training, and ensuring readiness for key operating meetings
  • This role will also serve as the local site support of audio visual, collaboration, and server/data center support working with the owners of these towers to execute “hands-on” tasks on their behalf
  • In addition, this position will manage projects within the local site, implement new technology platforms, act as a liaison between customers and other corporate IT teams, provide consulting and architectural reviews within area of expertise, and develop skills for self and peers

Duties and Responsibilities:
  • Daily oversight of end-user IT support requirements, ticket queue monitoring, and escalation management
  • Provide ad-hoc Executive “white glove” support for C-Suite leaders and admins when required
  • Perform governance and oversight for Managed Services onsite resources, including vendor management and reporting
  • Interface with IT customers to understand business requirements and customer needs and assist in the development of solutions
  • Provide technical education, guidance and consulting to IT customers and team members on technology solutions, services, and standards
  • Lead complex technical projects supporting global technological decisions and implementations
  • Install and support technical solutions and implementations
  • Establish service-level metrics used to define and measure technology services

  • Bachelor's degree in Computer Science or related field or equivalent experience
  • 5+ years of relevant technical experience, including systems analysis, design and implementation
  • Strong emphasis on Customer service and providing best-in-class end-user support
  • Ability to solve complex technical and business problems
  • Ability to coordinate projects and interact with all levels of management
  • Ability to work effectively in a team environment

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Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.