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Client Support Analyst in Rosemont, IL at CRS Group

Date Posted: 3/1/2018

Job Snapshot

Job Description

Client Support Analyst
Duration: 6 month contract
Location: Rosemont, IL
Overview: The CRS Group is currently looking for a Client Support Analyst for one of our clients in the Rosemont area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Job Description:
  • Identify, manage, escalation, and resolve technical issues
  • Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks
  • Troubleshoot all information technology issues, including software, hardware, and networking
  • Monitor installed systems, identify problems, and take corrective action

Duties and Responsibilities:
  • Provide basic technical support to Clients
  • Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems

  • Requirements: 3 - 5 years of related work experience, or an equivalent combination of education and experience
  • 3 - 5 years of customer service experience
  • Excellent communication skills
  • The ability to work in a team environment and commit to a flexible work schedule

  • 3-5 years technical experience a plus
  • Previous experience troubleshooting desktop, printer and notebook issues
  • Very strong user and support of MSOffice

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Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.