This site uses cookies. To find out more, see our Cookies Policy

Customer Service / Computer Support I in Wood Dale, IL at CRS Group

Date Posted: 9/10/2018

Job Snapshot

Job Description


Position: Computer Operator / Customer Service
 
Location: Wood Dale, IL 60191 (LOCALS ONLY)
 
Shift:  8-5 (1st shift) Monday - Friday
 
Duration:  12+ months
 
     I am looking for a Computer Operator with 2+ years of technical support and exceptional customer service skills.  
  • Main duties include nightly data processing and testing for Video Central Communications system services in order to provide information and operational support to the video system
  • In addition, the candidate will also support the field service operations team
  • 24/7 system monitoring of the Video CCS (central communication system) in accordance with the hours of operation
  • Provides ongoing system integrity monitoring
  • Initiates batch processing
  • Generates system reports
  • Performs system backups
  • Performs various data entry routines such as updating turnover log with any unusual system occurrences
  • Preparation and testing of vendor software – images, definitions. etc
  • Preparation and testing of host and  software
  • Coordinating, managing and doing project requests
  • Working with Vendors (Route Operators) 1-1 for problem solving on phone or in the lab
  • Troubleshoot communication problems
  • Acts as Customer Service Representative when needed
  • Supports hotline, network management, and service call dispatch functions
  • All other duties as assigned

Qualifications:
  • Some Data Center / Computer Operations experience preferred
  • Knowledge of Excel a plus
  • High School diploma or GED
  • Excellent organizational and interpersonal skills
  • Ability to communicate effectively with all levels of operations
  • Strong time management skills
  • Experience with Unix, Win OS, SQL and Linux a plus

crs_mgallian
crs_fpuchalski
SS#  79714