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Customer Service Rep in Fort Washington at CRS Group

Date Posted: 11/16/2018

Job Snapshot

Job Description

.
Customer Service Rep

Location: Fort Washington, PA
Duration: 3-month contract (possibility to extend)
Overview: The CRS Group is currently looking for a Customer Service Rep for one of our clients in the Fort Washington, PA area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
JOB DESCRIPTION:
Required: Life, Accident & Health license and / or P&C license
  • Handle inbound and outbound calls via 800 lines
  • Respond to customer communications via email and phone
  • Maintain service, quality and timeliness standards
  • Manage priorities and work distribution
  • Interact with other departments on various projects including new programs, products and technology
  • Support knowledge management transfer within the department through training, quality and intranet projects
  • Support the Group Insurance for Firms team and management to address product information, and policies and procedures with carriers, auditors and business partners
  • Analyzes transactions, corrects records and adjusts errors as needed on Group policies
  • REQUIRED SKILLS:
  • Life, Accident & Health license and/or P&C license
  • Demonstrated skills and abilities to be goal oriented and solve complex issues
  • Learn multiple products to support revenue growth for program business
  • Possess excellent organizational and verbal communication skills
  • Possess excellent written communication skills for customer correspondence
  • Ability to provide excellent quality service to customers
  • Demonstrated ability in handling details and key follow up capability
  • Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
  • Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
  • Ability to work independently and as a team member

  • Additional Skills: Required: Life, Accident & Health license and / or P&C license

    Required: Life, Accident & Health license and / or P&C license
    crs_
    ss #83371
    Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

    Job Requirements

    .
    Customer Service Rep

    Location: Fort Washington, PA
    Duration: 3-month contract
    Overview: The CRS Group is currently looking for a Customer Service Rep for one of our clients in the Fort Washington, PA area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
  • JOB DESCRIPTION:
    Required: Life, Accident & Health license and / or P&C license
  • Handle inbound and outbound calls via 800 lines
  • Respond to customer communications via email and phone
  • Maintain service, quality and timeliness standards
  • Manage priorities and work distribution
  • Interact with other departments on various projects including new programs, products and technology
  • Support knowledge management transfer within the department through training, quality and intranet projects
  • Support the Group Insurance for Firms team and management to address product information, and policies and procedures with carriers, auditors and business partners
  • Analyzes transactions, corrects records and adjusts errors as needed on Group policies
  • REQUIRED SKILLS:
  • Life, Accident & Health license and/or P&C license
  • Demonstrated skills and abilities to be goal oriented and solve complex issues
  • Learn multiple products to support revenue growth for program business
  • Possess excellent organizational and verbal communication skills
  • Possess excellent written communication skills for customer correspondence
  • Ability to provide excellent quality service to customers
  • Demonstrated ability in handling details and key follow up capability
  • Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
  • Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
  • Ability to work independently and as a team member

  • Additional Skills: Required: Life, Accident & Health license and / or P&C license

    Required: Life, Accident & Health license and / or P&C license
    crs_
    ss #83371
    Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.