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Customer Service Representative in East Garden City, NY at CRS Group

Date Posted: 11/10/2018

Job Snapshot

Job Description

Customer Service Representative
Duration: 4-month contract
Location: Garden City, NY
Overview: The CRS Group is currently looking for a Customer Service Representative for one of our clients in the Garden City area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Job Description:
  • Answer incoming calls in a professional manner while meeting performance standards, which include average availability, talk time and call volume
  • Our clients have questions! Be a resource to clients by extending superior service while providing them with information on their insurance coverage and assisting with additional inquiries
  • Initiate claims and offer subsequent status information
  • Flex your writing skills by drafting written responses to customer inquiries

  • Minimum of 1 year of customer service experience or call center experience
  • Ability to prioritize work flow and handle multiple claims simultaneously
  • Strong interpersonal skills and the ability to relate to clients
  • Strong attention to detail and organization skills

Required Education:
  • High School diploma

Additional Skills:
  • Prior Call Center
  • Prior Customer Service

Preferred Experience:
  • Bi-lingual Spanish/English is a plus
  • Proficient in Microsoft Office, specifically MS Excel and MS Word
  • Experience working in a call center environment

ss #83094
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.