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Customer Service Representative in Fort Washington, PA at CRS Group

Date Posted: 10/10/2018

Job Snapshot

Job Description


Customer Service Representative
 
Duration: 3-month contract
Location: Fort Washington, PA
 
Overview: The CRS Group is currently looking for a Customer Service Representative for one of our clients in the Fort Washington area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
 
 
 
Job Description:
  • Handle inbound and outbound calls via 800 lines
  • Respond to customer communications via email and phone
  • Maintain service, quality and timeliness standards
  • Manage priorities and work distribution
  • Interact with other departments on various projects including new programs, products and technology
  • Support knowledge management transfer within the department through training, quality and intranet projects
  • Support the Group Insurance for Firms team and management to address product information, and policies and procedures with carriers, auditors and business partners
  • Analyzes transactions, corrects records and adjusts errors as needed on Group policies

 
 
Qualifications:
  • Life, Accident & Health license and/or P&C license
  • Demonstrated skills and abilities to be goal oriented and solve complex issues
  • Learn multiple products to support revenue growth for program business
  • Excellent organizational and verbal communication skills
  • Excellent written communication skills for customer correspondence
  • Ability to provide excellent quality service to customers
  • Demonstrated ability in handling details and key follow up capability
  • Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
  • Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
  • Ability to work independently and as a team member

 
 
 
 
 
 
 
 
crs_marredia
ss #83093
 
 
 
 
 
 
 
 
 
 
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
                                                                                     
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