This site uses cookies. To find out more, see our Cookies Policy

Customer Service Representative in Fort Washington, PA at CRS Group

Date Posted: 10/10/2018

Job Snapshot

Job Description

Customer Service Representative
Duration: 3-month contract
Location: Fort Washington, PA
Overview: The CRS Group is currently looking for a Customer Service Representative for one of our clients in the Fort Washington area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Job Description:
  • Handle inbound and outbound calls via 800 lines
  • Respond to customer communications via email and phone
  • Maintain service, quality and timeliness standards
  • Manage priorities and work distribution
  • Interact with other departments on various projects including new programs, products and technology
  • Support knowledge management transfer within the department through training, quality and intranet projects
  • Support the Group Insurance for Firms team and management to address product information, and policies and procedures with carriers, auditors and business partners
  • Analyzes transactions, corrects records and adjusts errors as needed on Group policies

  • Life, Accident & Health license and/or P&C license
  • Demonstrated skills and abilities to be goal oriented and solve complex issues
  • Learn multiple products to support revenue growth for program business
  • Excellent organizational and verbal communication skills
  • Excellent written communication skills for customer correspondence
  • Ability to provide excellent quality service to customers
  • Demonstrated ability in handling details and key follow up capability
  • Strong PC skills with solid knowledge based in Word, Excel and PowerPoint software
  • Ability to identify process efficiencies and handle daily activities in a thorough and accurate fashion
  • Ability to work independently and as a team member

ss #83093
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.
This e-mail and any file(s) attached are CRS' property, confidential and intended solely for the use of the individual or entity to whom this email is addressed. If you are not one of the named recipient(s) or have reason to believe you received this message in error, please notify the sender immediately and delete this message from your device. Any other use, retention, dissemination, forwarding, printing, or copying of this e-mail is strictly prohibited.