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Customer Service Representative in East Garden City, NY at CRS Group

Date Posted: 4/6/2018

Job Snapshot

Job Description

Customer Service Representative
Duration: 4 month contract
Location: Garden City, NY
Overview: The CRS Group is currently looking for a Customer Service Representative for one of our clients in the Garden City area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Job Description:
  • Answer incoming calls in a prompt professional manner while meeting performance standards (Average Talk Time/Call Volume/Availability)
  • Extend quality service to clients by providing knowledge coverage information and assisting with additional inquiries
  • Initiate claims and provide subsequent status information
  • Under limited supervision, processes incoming orders
  • Receives, evaluates, and answers customer inquiries (phone or correspondence) of a moderately complex nature
  • Tasks require some judgment
  • Typically requires a high school education or equivalent and two to four years experience.

Schedule open
  • Monday-Friday 12-9pm
  • Monday-Friday 10-7pm

  • Ability to multitask and prioritize workflow
  • Strong interpersonal skills and ability to empathize with clients
  • Strong attention to detail and organization skills
  • Bi-lingual (Spanish/English) a plus
  • Call center / customer service experience (1-2 years)

ss #81680
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.