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Customer Support Manager in Lisle, IL at CRS Group

Date Posted: 7/12/2018

Job Snapshot

Job Description


Customer Support Manager
 
Duration: 5-month contract
Location: Lisle, IL
 
Overview: The CRS Group is currently looking for a Customer Support Manager for one of our clients in the Lisle area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
 
 
 
Duties and Responsibilities:
  • Improve customer service experience, create engaged customers and drive performance improvements
  • Take ownership of customer issues and follow problems through to resolution
  • Work with leadership to set a clear mission and deploy strategies to implement that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Develop and analyze metrics and compile accurate reports
  • Experience building a customer support team, including recruiting, mentoring and developing customer service agents
  • Manage resources and assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget

 
 
Qualifications:
  • BS degree in Business Administration or related field
  • 7-10 years’ experience in customer service
  • At least 3 years working experience as a customer service manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Excellent written and verbal communication skills
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

 
Preferred Qualifications:
  • Experience with technology-based product support
  • Experience with telematics or transportation industry-based support

 
 
 
 
 
 
ss #82376
 
 
 
 
 
 
 
 
 
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.