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Engineer - Virtualization in Madison at CRS Group

Date Posted: 4/9/2018

Job Snapshot

Job Description

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Engineer - Virtualization
Duration: 7 month contract
Location: Madison, WI
Overview: The CRS Group is currently looking for a Engineer - Virtualization for one of our clients in the Madison area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Duties and Responsibilities:
  • Understand and Deliver Managed Service offerings as outlined in the Service Descriptions and Service Catalog
  • Understand and follow the processes and procedures defined in the ManS Standard Operating Procedures manual (SOP)
  • Primarily responsible for providing top-level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for clients
  • Provide innovative technical solutions to complex hardware/software problems
  • Provide design, implementation, and technical support services and consulting to Managed Services clients to meet their business needs
  • Provide detailed and effective communication to internal and external customers
  • Clearly and concisely articulate problems and solutions for issues to clients both over the phone, via e-mail and in person
  • Member of on-call rotation to provide 24 X 7 support to critical systems and ensure availability objectives are met
  • As an Engineer III provide expert level technical services with little supervision from Supervisors, Team Leads, and Technology Owners
  • Ability to follow through with tasks, projects, troubleshooting with little supervision
  • Complete projects/tasks on a timely basis, according to commitments made to stakeholders and management
  • Performs scopes of work as detailed in implementation plans assigned (system builds, test plans, documentation, training, etc)
  • Handles several tasks simultaneously (ie: pre-sales, troubleshoots and develops internal network, responds to emergencies)
  • Communicates with Engineering Manager all events that are not anticipated (new product requirements, equipment failure, design changes, schedule changes)
  • Responds to all customers professionally and courteously and relays any customer questions or concerns to manager
  • Demonstrates and actively promotes an understanding and commitment
  • Assist in creating and documenting policies and procedures
  • Understand SLAs in a production environment and proactively strive to meet the commitments
  • Provide support to Service Account Managers, Project Managers and product developers
  • Contribute to written proposals and technical documentation
  • Assist Professional Services team when required with client consultation including assessing and recommending architectural designs/changes to client systems in response to performance issues, growth requirements, etc.
  • Review assigned service requests daily, following up and providing status updates to clients; ensure data pertaining to the status of service requests is entered into the problem tracking systems accurately and promptly to provide an up-to-date picture of service delivery status and backlog
  • Supports and conducts self in a manner consistent with customer service expectations
  • Tests, evaluates, and develops new products, offerings, and solutions
  • Conducts training of customers and company employees in both formal and informal environments
  • Works directly with Project Managers to update project plans and communicate project status
  • Qualifications:
  • Minimum 1-3 years engineering experience
  • BA/BS degree in Computer Science, Mathematics, Electrical Engineering, or related discipline; equivalent experience acceptable
  • Capable of resolving critical issues in a time sensitive manner, cognizant of requisite service levels
  • Ability to establish customer trust and confidence in the Managed Services knowledge of and concern for customers business needs
  • History of balancing multiple priorities simultaneously with the ability to adapt to the changing needs of the customers while meeting deadlines
  • Critical attention to detail and solid creative problem solving skills
  • Ability to perform intermediate root cause analysis
  • Strong organizational, analytical, and problem solving skills
  • Customer Service focused and a high level of professionalism
  • Ability to consistently follow policies and procedures
  • Strong communication and documentation skills
  • Excellence verbal and written communication skills, with the ability to effectively interact with all coworkers and stakeholders, in including senior leadership
  • Ability to prioritize work and handle multiple tasks simultaneously in a fast paced, diverse and growth-oriented environment
  • Must know when to ask for assistance. Must be approachable, teachable, a team player with a strong desire to continue learning and expanding their experience in a highly evolving technical environment
  • Must have good time management skills and be able to meet rigid and urgent assignment schedules
  • Preferred Qualifications:
    Professional-level previous work experience in many of the following technologies and professional and technical areas:
  • Knowledge of virtualization, network and storage concepts
  • Knowledge/experience with VMware virtualization technologies and infrastructure
  • Knowledge/experience with hyper-converged infrastructure, particularly with Nutanix and VMware vSAN
  • Knowledge/experience with Cisco UCS infrastructure
  • Knowledge/experience with Cisco UCS Director a plus
  • Hands-on experience in a large multi-tenant Data Center environment
  • Knowledge/experience with replication and backup technologies
  • Provide day to day operational requirements to include administering multiple virtual environments (infrastructure, hosts, appliances, VMs); alerting and error code response and resolution; ability to perform advanced troubleshooting in all focuses and related technologies
  • Virtual infrastructure performance monitoring & optimization, capacity utilization, trending and reporting
  • Provide environmental status reports and architecture documentation to support teams to assist in monitoring and reporting
  • Responsible for capacity planning and performance analysis of storage, backup and recovery infrastructure
  • Recommends changes to procedures, which result in operational optimization and improved SLAs
  • Provide consulting and mentoring of virtualization technologies on internal and external projects as well as to other teams and coworkers
  • Assist in the product development process of virtualization technologies as needed to further develop technology platforms and service offerings
  • Experience using scripting tools (Microsoft PowerShell, VMware PowerCLI, Cisco UCS PowerTool) to automate both routine and complex tasks
  • Experience writing documentation, including installation guides, best practice guides, change plans and other technical documents
  • Experience working within an environment that has an advanced change management program
  • Ability to communicate with both technical and non-technical customers, both internal and external
  • VMware Certified Professional (VCP) certification is a plus/preferred
  • ITIL Foundations Certification is a plus
  • ss #81675
    Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.

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