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Field Service Technician in Elgin, IL at CRS Group

Date Posted: 9/21/2018

Job Snapshot

Job Description


Position:   Field Service Technician
Duration:  12-24 months
Location:   Crystal Lake area, IL           
Shift:         1st Shift - Monday – Friday 8-5 pm, on call rotating weekends
 
     I am looking for a very responsible, reliable and dependable Field Technician with a clean driving record, to work for an AMAZING company with an excellent benefit stipend. 


     As a Field Service Tech, you will be responsible for completion of assigned 8-12 services calls a day in addition to up to 4 installations a day.  These would include scheduled calls, install of hardware, removals of equipment, preventive maintenance, providing supplies at gaming locations in assigned regions. This position will be responsible for troubleshooting communication problems by phone or by traveling to retailer locations.


A company vehicle provided, Cell phone provided, gas card provided. Other details upon request.
 
Overview of Responsibilities
  • Performs installations, diagnostics and corrective procedures during communication and terminal installations, terminal and peripheral malfunctions
  • Performs installations and repair procedures with limited direct supervision
  • Installs and removes terminal and communications equipment
  • Must be able to troubleshoot and repair all communication issues.
  • Communicates with Call Center Representatives to provide status of service calls
  • Must perform 8-12 service details daily
  • Understand Technical software and gaming applications and assist retailers with questions
  • Maintains and secures assigned tools, test equipment, terminals, subassemblies, parts and supplies
  • Responsible for maintaining stock in vehicle with sufficient inventory of terminals, subassemblies, cables, connectors, retailer supplies, and other items required for service calls
  • Responds timely to all services calls assigned by Dispatch, Smart Services or Manager and accounts for prioritization of service calls
  • Attendance at scheduled staff meetings and conference calls
  • Maintain updated terminal history information including repairs, inventory levels and service visits
  • Conduct preventive maintenance (PM) and supply visits between service calls by following defined procedures for cleaning and testing terminals
  • Follows defined escalation procedures in reporting problems or repair issues
  • Accountable for closing out all service calls with correct repair codes, asset numbers, mileage, service level agreement (SLA) notes and any additional supporting documentation from Field Service Activity Reports (FSAR)
  • Returns defective equipment to site for repairs and follows appropriate procedures for noting issues with equipment
  • Review Smart Service procedures with Supervisor or Bench personnel when picking up and returning equipment at warehouse
  • Maintain scheduled maintenance on Company fleet vehicle and report any damage or accidents as outlined in the Company’s Motor Vehicle Safety Policy
  • Must comply with all Occupational Safety & Health Administration (OSHA) safety procedures and any additional state licensing regulations as applicable
  • Other responsibilities as assigned 

Position Requirements/Qualifications:
  • Must have and maintain an excellent driving record
  • Must be available to work weekends and holidays
  • Must be available to work mandatory and as needed overtime
  • Technical experience preferred
  • Basic knowledge of MS Windows programs
  • Basic knowledge of Cellular and DSL Communications
  • Adhere to departmental dress code

Skills/Abilities:
  • Ability to lift up to 50 pounds
  • Ability to ascend and descend ladder heights up to 40 feet
  • Excellent customer service skills
  • Ability to communicate well with customers and all team members
  • Ability to continuously learn

crs_mgallian
SS #80110
 
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.