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IT Applications Support in Milwaukee, WI at CRS Group

Date Posted: 4/16/2018

Job Snapshot

  • Employee Type:
  • Location:
    Milwaukee, WI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

IT Application Support
Duration: 12 month contract
Location: Milwaukee, WI
Overview: The CRS Group is currently looking for a IT Application Support for one of our clients in the Milwaukee area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Job Description:
  • This position will be responsible for supporting approximately 2000 users of a document management application
  • This application is deployed in multiple locations with both desktop and Microsoft Windows server components
  • The candidate will be responsible for troubleshooting user and server issues, end user questions, documentations and daily, weekly and monthly maintenance tasks
  • The candidate will be a member of a small team that supports this application which they will work closely with daily
  • In addition to the application duties, the candidate will need to periodically attend larger team and department meetings
  • The candidate also has the possibility of being involved in other application support
  • First shift job (start time 07:30 - 08:30)

Duties and Responsibilities:
  • Manage the Daily Incident folder for the department on a periodic schedule
  • Daily handling of Incidents for the Document Management application 
  • Work with teammates and clients remotely to troubleshoot and resolve issues 
  • Perform application administrative tasks 
  • Perform Server and Desktop troubleshooting tasks to resolve issues 
  • Create/update troubleshooting documentation for use by other team members 
  • Perform Weekly/monthly maintenance tasks 
  • Provide updates to the Application Product Manager and Primary Support 
  • Monitor the application support Group Mailbox 
  • Provide updates for tasks performed for on-going projects 
  • Ability to follow detailed corporate policies and procedures 

  • In depth knowledge of Windows applications troubleshooting techniques
  • Ability to identify and resolve problems or develop alternative solutions in a timely manner
  • Ability to accurately log incident tickets in Remedy ITSM software
  • Proper and correct tracking of open incidents and recording resolutions in Remedy 
  • Able to multi-task, independently and as part of a team 
  • Excellent verbal and written communication skills 
  • Must work well in group situations, make good sound decisions, and accurately follow instructions
  • Ability to take initiative and be a self-starter 
  • Experience with Microsoft Outlook and Office Suite with a focus on Excel

Preferred Skills:
  • Previous experience with a document management application or process 
  • MS Windows server support experience
  • MS-Office Desktop experience 

ss #81730
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.