This site uses cookies. To find out more, see our Cookies Policy

Network Operations Manager in Chicago, IL at CRS Group

Date Posted: 6/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description

Network Operations Manager
Duration: 2-year contract
Location: Chicago, IL
Overview: The CRS Group is currently looking for a Network Operations Manager for one of our clients in the Chicago area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Job Description:
  • The Network Operations Service Manager is a key member of the team, accountable for the ITSM processes for all network services provided by Global Networking
  • They will be responsible for managing several global network service partners to deliver operational excellence and continual service improvement, providing governance, direction and leadership to our partners Service Delivery and Operations Managers
  • They will partner with Global Networking Service Managers in the team to ensure both new and existing services have solid operational processes in place and are performing as expected

Duties and Responsibilities:
  • Operational governance, driving global network service partners to meet and exceed SLAs and KPIs
  • ITSM process owner for network services
  • Lead continual service improvement as appropriate
  • Change Advisory Board lead for Global Networking
  • Escalation point for incidents and Global Networking representative for Major Incidents
  • CMDB lead for global network services, including asset management and approval of monthly asset-based billing
  • Service lead for Application Performance Management (APM) and Network Performance Monitoring (NPM) services, implementing and managing the service across global network services
  • Network engagement lead for a division of the Business

  • B.S/B.A degree or equivalent practical experience
  • ITILv3 Foundation Certified or above
  • CCNA preferred or equivalent experience
  • At least 5 years’ experience in a Network Operations Management role gained in multi-cultural, global organizations
  • Experience of managing large IT Outsourcing/Managed Service Providers, both onshore and offshore
  • Strong background of successful execution of ITIL disciplines to deliver operational excellence
  • Previous technical experience gained in a Network Support/Engineering role
  • Good working knowledge of Data Center networking, AWS and/or Azure, VPNs, Routing, Switching, WLAN, as well as high availability campus and WAN design methodologies
  • Broad knowledge of IT Hosting and Infrastructure platforms
  • Experience of working and collaborating in a globally dispersed team

Successful Characteristics and Skills:
  • A motivated, driven individual able to use their initiative to make an immediate impact in a fast paced and dynamic environment
  • Ability to think globally and strategically, to drive change in a complex global organization
  • Effective written and verbal communication skills, with the ability to articulate complex ideas in easy to understand business terms
  • A customer-focused approach to liaise with internal customers (both IT and non-IT) through regular business engagements and service escalations
  • Willing to be flexible and available for out of hours work if required
  • A strong team player with a willingness to learn, engage and build relationships with both internal colleagues and external partners

ss #82215
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.