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Sr Customer Service Prof in Houston, TX at CRS Group

Date Posted: 2/2/2018

Job Snapshot

Job Description

Sr Customer Service Prof
Duration: 9 month contract
Location: Houston, TX
Overview: The CRS Group is currently looking for a Sr Customer Service Prof for one of our clients in the Houston area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Job Description:
  • Perform day-to-day administrative functions for the Fraud Management Department
  • Interact with customers and technical resources to process information in response to inquiries, requests and concerns related fraud related products and services

Duties and Responsibilities:
  • Interact with internal customers and technical resources
  • Respond promptly to customer inquiries
  • Obtain and evaluate all relevant information to handle customer inquiries
  • Process orders, forms and application requests
  • Direct requests and unresolved inquiries to the designated resource
  • Manage customer accounts
  • Maintain records of customer interaction and actions taken from inception to completion

  • Proficient computer skills including but not limited to Microsoft Word, Excel, and Access
  • Demonstrate strong interpersonal communications skills along with excellent verbal, written and communication capabilities

All of the following are required:
  • Strong customer focus and proven customer service skills
  • Must be self-sufficient in problem solving ability
  • Exceptional follow-up skills and documentation
  • Adaptable to change
  • Ability to work independently and be self-starter
  • Strong organization skills
  • Proven experience in meeting deadlines
  • This position is contract only and the contractor must work 8:00 AM to 5:00 PM

ss #81173
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.