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Student Account Rep in Schaumburg, IL at CRS Group

Date Posted: 10/27/2018

Job Snapshot

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  • Job Type:
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    Not Specified
  • Date Posted:

Job Description

Student Account Rep
Duration: 5-month contract
Location: Schaumburg, IL
Overview: The CRS Group is currently looking for a Student Account Rep for one of our clients in the Schaumburg area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Job Description:
  • The team hours are Monday-Thursday 9am-6pm and Friday’s 8am-5pm
  • No weekends
  • The training schedule would be the exact same hours

Duties and Responsibilities:
  • Assist students in understanding and successfully managing their loan obligations
  • The primary function of this position is to lower the total student loan defaults by reducing the number of delinquent student loan borrowers and promote student loan financial literacy
  • Assist in the ongoing evaluation and revision of established default management procedures for all respective our client’s schools
  • Contact students at least twice during their grace period to remind students of upcoming student loan payments
  • Contact students who become delinquent on their student loans, regarding options to resolve delinquency
  • Work in conjunction with designated lenders and guarantors to resolve student loan delinquencies
  • Work with designated Division Schools to coordinate and minimize overall division student loan delinquencies
  • Accurately track, reconcile and report on projected cohort default rates on a weekly and monthly basis
  • Positively impact the annual cohort default rate by applying proven strategies and providing borrower assistance to minimize the number of borrowers who default on their student loans
  • Utilize all available skip tracing techniques available to locate and resolve student loan delinquencies
  • Contact a minimum of 50 students weekly, for delinquency resolution, and must resolve minimum 10 delinquencies weekly
  • Maintain or reduce overall Cohort Default Rates
  • Perform the daily functions of the position in compliance with school policy and federal policy as well as the recommended guidelines in the Fair Debt Collection Practices Act

  • Bilingual Spanish speaker
  • Preferred Bachelor’s Degree or equivalent Default Management experience/Collection experience
  • Able to work productively and communicate effectively with students, lenders, administrators, and other constituents
  • Proficient in a variety of computer software applications
  • Excellent interpersonal skills
  • Superior telephone skills and customer service
  • Goal orientated
  • Strong oral and written communication skills
  • High ethical standards
  • Customer service orientation
  • Strong orientation towards high-volume, fast-paced, time sensitive business operations
  • Successful in maintaining exemplary customer service levels during high growth
  • Knowledge of College environment, financial aid office, College retention, and Graduate placement procedures, preferable
  • Knowledge of Fair Debt Collection laws, both Federal and State
  • Knowledge of Federal Default Management, regulatory requirements preferable Years Of Experience: 2+ to 5 Years

ss #82963
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.