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Support Specialist in Chicago, IL at CRS Group

Date Posted: 10/4/2018

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    0 to 1 year(s)
  • Date Posted:

Job Description

Support Specialist
Duration: 18-month contract
Location: Chicago, IL
Overview: The CRS Group is currently looking for a Support Specialist for one of our clients in the Chicago area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Job Description:
  • Performs builds of new hire PCs and upgraded PCs
  • Performs basic PC and peripheral repairs
  • Performs refresh of laptop loaners
  • Performs builds of basic laptops
  • Performs inventory/parts processes
  • Performs move process
  • Performs Incident ticket processes; Responds to assigned tickets (routine and urgent) within the timeframe specified by the current IS service level agreement and works issues through to resolution; Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews
  • Performs basic printer troubleshooting
  • Performs basic network connectivity troubleshooting
  • Performs basic software installation processes
  • Follows standard operating processes for routine situations and asks for guidance in new or unusual situations
  • Follows unit procedures for attendance and accurate time reporting
  • Performs basic setup and support for Audio Video / Videoconference needs (in specific locations)
  • Performs effective issue escalation to level 3 groups
  • Performs training room setup and support
  • Responsible for project participation including system upgrades, service improvement initiatives and service requests
  • Responsible for learning and utilizing new services and products or changes to existing services and products
  • Track time and forecast accurately related to project work

  • Superior customer service skills
  • Strong team skills 
  • Strong communication skills (written and oral)
  • Strong analytical and problem-solving skills
  • Ability to work unsupervised
  • Working knowledge of PC hardware components and concepts
  • Working knowledge of Windows operating systems
  • Some knowledge/exposure to PC networking at the workstation level (Novell Netware would be a plus)
  • Working knowledge of all MS Office software
  • Working towards Computer Science degree preferred (but not required) 
  • Working knowledge of Audio Visual Hardware (Projectors, LCDs, Speakers)
  • Ability to move PC equipment
  • Able to lift and move objects up to 50 pounds and to stoop or flex into tight spaces
  • Must be enrolled in or recently graduated from a CIS Program, PC/LAN Support Program, A+ Certification Program, or an equivalent program
  • 0-1 years of work experience within the field of PC Support

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Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.