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System Analyst in Oakbrook Terrace at CRS Group

Date Posted: 8/23/2018

Job Snapshot

Job Description

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Systems Analyst

Location: Oakbrook Terrace, IL
Overview: The CRS Group is currently looking for a System Analyst for one of our clients in the Oakbrook Terrace area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.

Job Description:
  • Analyzes information systems, platforms, and operating procedures in accordance with established corporate standards for efficiency, accuracy and security
  • Evaluates IT infrastructure in terms of risk to the organization and establishes controls to mitigate loss
  • Determines and recommends improvements in current risk management controls and implementation of system changes or upgrades
  • May require a bachelor’s degree and 0-2 years of experience in the field or in a related area
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field
  • Relies on instructions and pre-established guidelines to perform the functions of the job
  • Works under immediate supervision
  • Primary job functions do not typically require exercising independent judgment
  • Typically reports to a supervisor or manager

  • Position Requirements:
  • Experienced skill supporting Avaya CM telephony platforms, preferably in a Call Center environment
  • Experienced skill supporting 3rd party Call Center applications; e.g. Virtual Hold, NICE Call Recording and Speech Analytics, INOVA Wallboards
  • Excellent communications skills- Able to effectively communicate highly technical information in non-technical terminology (written a verbal)
  • Experienced serving as a liaison between clients, IT support staff and third-party vendors to troubleshoot and resolve technical problems and implement corrective measures
  • Ability and willingness to work extended hours, travel to various company locations and or modified schedule for planned or emergency work
  • crs_avelasquez
    ss #82417
    Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.