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Systems Technician in Chicago, IL at CRS Group

Date Posted: 2/11/2018

Job Snapshot

  • Employee Type:
  • Location:
    Chicago, IL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Systems Technician
Duration: 2 month contract
Location: Chicago, IL
Overview: The CRS Group is currently looking for a Systems Technician for one of our clients in the Chicago area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Duties and Responsibilities:
  • Responsible for troubleshooting hardware/software equipment problems, and to set up, install, configure, maintain, relocate, and/or repair a variety of electronic computing and communications equipment, software and/or peripherals
  • Applies a broad working knowledge of electronics to a wide variety of assignments through the application of technical concepts, practices and procedures
  • A member of quick-response end-user support team providing on-site support to the business offices, contact centers and sales offices for the enterprise
  • Fulfills work orders/service calls to install, maintains and/or repairs computer/telephony equipment and peripherals
  • Troubleshoots hardware, software, and/or network operating problems
  • Uses basic and specialized test equipment to diagnose and analyze difficulties
  • Troubleshoots related communications problems; applying a knowledge of wiring,  standard cable connections and wire closets
  • Takes appropriate corrective action, interfacing with vendor, carrier, client and infrastructure services staff as necessary
  • Performs bench-level preventive hardware maintenance, replacement and repair (to sub-assembly/ component level) of computer terminals, microprocessor components, peripherals and associated/designated communications and information management equipment
  • Sets up, assembles, installs, configures, reconfigures, modifies, moves and/or relocates hardware/software on site for regular or special function use
  • Ensures upgrades are configured and installed on schedule
  • Maintains work order documentation, technical schematics and diagrams
  • Assist in problem resolution which requires on-site support
  • Maintains contact with users on operational and production matters
  • Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware and software, and telecom services to the client's satisfaction
  • Plans and coordinate the  installation and implementation of office automation hardware and software according to department standards and procedures
  • Maintains software and hardware registration and inventory to provide upgrades as necessary and insure appropriate security levels are maintained
  • Assist projects which require on-site support of infrastructure and/or application execution for successful completion
  • Manage contact with the business as required to resolve support issues
  • Manage contact with the business as required to deliver services requests (e.g. installs, moves, adds, changes)
  • Manage individual workload and deliver to agreed SLAs
  • Actively participate in HR performance measurement processes
  • Demonstrate ability to work in team environment and help resolve issues
  • Communicate status / risks to manager regarding delivering solution on time

  • Associates degree, specialized training or equivalent work experience
  • Understanding of at least one applicable programming language or package configuration tool
  • Knowledge of version and revision control practices and procedures
  • Business Applications: Remedy Trouble Ticketing
  • Office Automation: Word, Excel, PowerPoint, Access, Outlook
  • Information Risk Mgmt: Anti-virus technologies ( Norton Suite, Symantec Suite)
  • Hardware: Wintel Servers, PDAs, Desktops, Laptops, Windows Terminal,  Phone Devices
  • Windows XP/ 7, Citrix,  Switches
  • Scripting experience
  • Software Packaging Experience

ss #80464
Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.