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Technical Associate in Philadelphia, PA at CRS Group

Date Posted: 7/30/2018

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    0 to 2 year(s)
  • Date Posted:

Job Description

Technical Associate
Duration: 12-month contract
Location: Philadelphia, PA
Overview: The CRS Group is currently looking for a Technical Associate for one of our clients in the Philadelphia area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Job Description:
  • Performs builds of new hire PCs and upgraded PCs
  • Performs basic PC and peripheral repairs
  • Performs refresh of laptop loaners
  • Performs builds of basic laptops
  • Performs inventory/parts processes
  • Performs move process
  • Performs Incident ticket processes; Responds to assigned tickets (routine and urgent) within the time frame specified by the current IS service level agreement and works issues through to resolution
  • Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews
  • Performs basic printer troubleshooting
  • Performs basic network connectivity troubleshooting
  • Performs basic software installation processes
  • Follows standard operating processes for routine situations and asks for guidance in new or unusual situations
  • Follows unit procedures for attendance and accurate time reporting
  • Performs basic setup and support for Audio Video / Video conference needs (in specific locations)
  • Performs effective issue escalation to level 3 group
  • Performs training room setup and support
  • Responsible for project participation including system upgrades, service improvement initiatives and service requests
  • Responsible for learning and utilizing new services and products or changes to existing services and products
  • Track time and forecast accurately related to project work

  • Strong customer service skills
  • Works well as part of a team
  • Strong communication skills (written and oral)
  • Strong analytical and problem-solving skills
  • Ability to work unsupervised
  • Working knowledge of PC hardware components and concepts
  • Working knowledge of Windows operating systems
  • Some knowledge/exposure to PC networking at the workstation level
  • Working knowledge of all MS Office software
  • Working knowledge of Audio Visual Hardware (Projectors, LCDs, Speakers) preferred
  • Ability to move PC equipment
  • Conditions: Able to lift and move objects up to 50 pounds and to stoop or flex into tight spaces
  • Must be enrolled in or recently graduated from a CIS Program, PC/LAN Support Program, A+ Certification Program, or an equivalent program
  • 0-2 years of work experience within the field of PC Support

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Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.