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Technical Support Analyst in Rosemont, IL at CRS Group

Date Posted: 9/12/2018

Job Snapshot

Job Description

TECHNICAL SUPPORT ASSOCIATE


Location:         Rosemont, IL

Terms:              4-month probationary period with an extension after that on W2

Pay:                   $20 - $27/Hr depending on experience




BASIC PURPOSE

US Foods is seeking a technically strong individual to work with a team of other Technical Support Analysts. This role includes responding to system alerts and troubleshooting and resolving various technical issues. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

  • This role includes responding to system alerts and troubleshooting and resolving various technical issues.
  • Monitors system and production processing performance
  • Responds to system alerts and problems
  • Opens, troubleshoots and routes problem tickets
  • Identifies, analyzes and resolves issues including escalations when appropriate
  • Documents problem resolution utilizing standard procedures/tools
  • Communicates problem resolution and their impact to customers
  • Assists in the deployment of solutions and associated documentation
  • Participates in deployment checkout procedures
  • Manages own work load including administrative work for self
  • Completes assigned work in a timely and high quality manner
  • Reports on progress of own deliverables

 

RELATIONSHIPS

Internal:  Interface with Service Desk, Distribution Center Operations, Technical Engineering, Development and IT Leadership across the Company.

External: Application/Systems Vendors



QUALIFICATIONS

Education/Training: B.S. preferred

Related Experience: 

  • 2+ years’ experience in
  • 2+ years’ general IT experience
    • deploying software via BigFix
    • troubleshooting desktop and laptop issues in a Windows environment
    • imaging and deploying laptops
    • physically adding hardware

Knowledge/Skills/Abilities:

  • Ability to gain experience in multiple technical domains over time
  • Incident & Problem Management experience
  • Strong analytical and communication skills


Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.



Job Requirements

Office 365