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User Documentation & Training Manager in Lisle, IL at CRS Group

Date Posted: 8/12/2018

Job Snapshot

Job Description

User Documentation & Training Manager
Duration: 5-month contract
Location: Lisle, IL
Overview: The CRS Group is currently looking for a User Documentation & Training Manager for one of our clients in the Lisle area. The CRS Group is a nationwide Staffing Firm who works primarily with Fortune 500 and Fortune 1000 corporations.
Job Description:
  • This position is for a senior User Documentation & Training Manager who is self-driven and innovative with strong technical writing skills, technical aptitude and the ability to relate to our diverse customer base, including truck drivers, fleet managers, service managers, dealers and technicians
  • This role involves communicating complex information clearly, concisely and accurately, and without relying on jargon
  • Our User Documentation & Training Manager will be a key link between engineers, marketing associates, developer advocates, as well as all external users and developers
  • Understand complex information and communicate the information to people with diverse professional backgrounds
  • Prepare instruction manuals, instructions, FAQs pages, and other supporting documents, using various media and communication channels, to communicate complex and technical information more easily, under tight deadlines and short product cycles
  • Develop, gather, and disseminate technical information among customers, designers, and manufacturers
  • Define and execute training strategies and plan

Duties and Responsibilities:
  • Determine the needs of end users for documentation and training
  • Study and learn products and review with product designers and developers
  • Organize and write supporting documents for our products
  • Research, create and test online help for multiple product versions of our connected services products
  • Use photographs, drawings, diagrams, animation, and charts that increase users’ understanding
  • Select appropriate medium for message or audience, such as manuals, webinars or online videos
  • Standardize content across platforms and media
  • Work with technical staff to gather usability feedback from customers, designers and stakeholders
  • Revise documents as new issues arise

  • BA degree in English, Journalism, Technical Writing, a related field, or equivalent practical experience
  • 5 years of experience writing and editing user documentation in a web or mobile app production environment
  • 2 years of experience developing and implementing training programs
  • Confident, professional, and effective communication skills, both verbal and written
  • Ability to work with all levels and departments in an organization and get his/her point across in a concise, articulate, and congenial way
  • Proactively taking the initiative to research solutions online and come up with creative solutions to content problems
  • Proven ability to succeed in a fast paced and somewhat ambiguous technical environment
  • Ability to own complex documentation projects with minimal supervision and meet tight deadlines with multiple deliverables

Preferred Qualifications:
  • Experience working closely with engineering and product management teams as part of the software development process
  • Experience developing and editing video and social media content
  • Experience in content management systems and/or help tools
  • Previous work history in manufacturing or transportation industries, especially commercial trucking
  • Experience working with software for CRM, Sales, Learning Management Systems, or Advertising/Marketing

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Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.