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User Experience Researcher in Northbrook, IL at CRS Group

Date Posted: 7/7/2018

Job Snapshot

Job Description

Position: User Experience Researcher
Duration: 3-6+ months
Location: Northbrook, IL 60062
      If you love figuring out what makes users tick, I want to meet you. You will work with a top-notch team exploring the space where ecommerce meets the rest of the shopping world: retail, social, mobile. I am looking for someone to provide support to Sr. UX Researchers to recruit participants, plan, moderate, and report on lab and remote usability tests.

     I am looking for a UX Researcher / Usability tester with exceptional communication skills and collaboration experience, survey design experience and some Agile experience.  The ideal candidate will have a Masters degree in Human Computer Interaction (HCI), or Human Factors / or cognitive or Social Psychology or experience in lieu of and minimally a bachelors degree with 2-3 years of experience. 

The User Experience (UX) organization is a multi-disciplinary services organization that designs user interactions and experiences with devices, systems and services that provide an overall positive, engaging and productive experience. The organization serves the varying user experience and design needs across the Enterprise and is comprised of UX Designers, Interactive Content Writers, Design Research and Usability Analysts, Creative Technologists and Interactive Visual Designers that come together to design delightful experiences.  UX Research captures end-user needs and goals through a number of research and analysis methods. They also plan, coordinate and conduct evaluative usability testing throughout the design process.

This position:  
The User Experience (UX) Research Sr Consultant II will execute a variety of UX research programs ranging from contextual inquiry, in-depth interviews to interface evaluations and usability testing. This position will work either work independently on medium complex projects or work within a team on larger projects and contribute to the planning, recruiting, and execute portions of the research, analysis and reporting of the research activities.

  • Create estimates and project plans related to UX research efforts for moderately complex projects
  • Perform research to gather end-user requirements independently
  • Create journey maps, user profiles, user scenarios and research objectives, aligned with project and business goals
  • Independently plan, conduct and facilitate iterative evaluations of user-interface designs (usability testing, mock-up interviews, heuristic reviews, qualitative and quantitative measures)
  • Plan and conduct formal user interface design reviews
  • Assist in defining and refining UX research processes and promote the importance of such activities to ensure execution

Qualifications / Knowledge / Skills / Abilities / Experience
  • 3-5 years of relevant experience within a research function required.
  • Ability to exhibit an understanding of all the activities involved in the Usability testing process
  • Demonstrated experience planning and executing of usability tests
  • Experience training peers and other team members in proper testing techniques
  • Experience conducting heuristic reviews for moderate to complex applications
  • Strong interpersonal skills, ability to quickly build rapport and establish credibility, thrives in collaborative work
  • Experience with Google Analytics, Web Trends, UserZoom, Morae and other usability and analytical software tools
  • Four year degree, Master’s desired, in Human Factors/Human Computer Interaction, Cognitive or Experimental / Social Psychology, Cognitive Science or related field, or combined education and equivalent work experience


Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.